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6 Things to Check Before Calling IT Support | Fraser Valley Tech Support

Tech Tips | April 2, 2021

Businesses are more reliant on technology than ever before. So, when something goes wrong with that tech, it usually means downtime for employees. This is both annoying and costly.

So, it is understandable to immediately jump on the phone to contact IT Support. Of course, that is exactly what the team at Terravista are here for… and far be it from us to advise you not to seek professional help!

But, we have all been there. I am not a gas-certified technician. So, when our furnace stopped working, my first instinct was to call a pro. I remember how embarrassed I felt, though, we he told us that we just needed a new filter cartridge! (Something we are supposed to change every few months.) The over-fuzzy and dusty filter was tricking our furnace into thinking it was already warm when it wasn’t!

Just like the furnace, not all tech problems are as bad as they seem.  Some may be a far simpler fix than you think!

Here are some things you may wish to check first, before you submit that ticket…

Check you have power.

Sounds like a no-brainer, but you would be amazed at how often tech support receives calls from people who don’t realize their machine (or the monitor) simply isn’t connected to power! Someone could have simply unplugged a machine to temporarily power something else… or pulled an extension cable out by accident. One tech was even called out to a “dead computer” to find that the power bar was switched off when an employee dumped their bag on it! (True story!)

Check batteries.

If you are using a wireless mouse or keyboard etc and they stop working, it could be something as simple as dead batteries.

Is there an internet outage in your area?

As more programs move to the cloud, more can be disrupted just by no internet! Bad weather, construction, service updates… there are a few reasons why your internet may have gone down. If you have access to cellular data, you can check for area outages via the Shaw and Telus websites.

Switch it off and on again!

A simple reboot can work wonders. In fact, a reboot will fix 90% of machine problems! For example, it frees up computer resources if a misbehaving program is hogging the CPU. This also works well for routers or modems that are having connection problems.

Is the site you are trying to use down?

Everyone gets problems at some time… so it is reasonable that your problem may not be at your end! There are several places you can check to see if a website is having issues, like “Is It Down Right Now?” or “Down For Everyone Or Just Me”.

Run a virus scan.

Scans should be a part of your regular maintenance. But if things are a little sluggish, you may have picked something up since the last scan. Your virus software should find and isolate any nasty surprises lurking on your computer.

Now, if all that fails and you still have a problem, then it is time to contact the pros! If you a Fraser Valley business, our team of tech support specialists would be happy to help. Just give us a call on 604-210-9811 or email

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